Reviews of Castle & Ball Hotel, Marlborough
Review by Anonymous on 22nd December, 2009
Add your review Date visited: 2009-12-22
Good Points: overall value plus breakfast
Bad Points: online booking not acknowledged by hotel booking system
Review by Andrew on 6th July, 2009
Add your review Date visited: 2009-07-06
Good Points: Breakfast was excellent - best bacon I've tasted in a while! Very polite, helpful and amenable staff Car parking & internet access Central position in town centre
Bad Points: Hot water ran through both taps - Room 23 - couldn't get a drink of water! No fans or air conditioning
General review: Relaxed, good value for money, great service
Review by Anonymous on 22nd February, 2009
Add your review Date visited: 2009-02-22
Good Points: Decaffeinated coffee in room - excellent! Very comfortable bed, clean and pleasant bathroom. Very good chef.Bad Points: Restaurant staffed buy daft teenagers who don't understand service and had to fetch 'someone else' to write our order down. Heavy TV fell off its stand - very dangerous. Overhot room, even hours after radiator turned off. Chugging noise all night long heard from bed area - suspect fridges in bar below: most annoying. Lots of vehicle noise from main road. Extremely creaky floor.General review: Definitely would have felt ripped off if I had paid the £70 on my original web enquiry. Shopped around and got same room for £50 but still dubious value considering issues above. The Castle and Ball, being the biggest hotel in town is trying to be grandiose but does it on the cheap by hiring child waiters and doing shabby maintenance. If you stay here, insist on a room that faces away from the street - there is a lot of noise.
Review by Anonymous on 22nd February, 2009
Add your review Date visited: 2009-02-22
Good Points: Decaffeinated coffee in room - excellent! Very comfortable bed, clean and pleasant bathroom. Very good chef.
Bad Points: Restaurant staffed buy daft teenagers who don't understand service and had to fetch 'someone else' to write our order down. Heavy TV fell off its stand - very dangerous. Overhot room, even hours after radiator turned off. Chugging noise all night long heard from bed area - suspect fridges in bar below: most annoying. Lots of vehicle noise from main road. Extremely creaky floor.
General review: Definitely would have felt ripped off if I had paid the £70 on my original web enquiry. Shopped around and got same room for £50 but still dubious value considering issues above. The Castle and Ball, being the biggest hotel in town is trying to be grandiose but does it on the cheap by hiring child waiters and doing shabby maintenance. If you stay here, insist on a room that faces away from the street - there is a lot of noise.
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