Review of Southwold by Natalie on July 29th, 2008
Had a very disappointing room at the Swan Hotel when we stayed there recently. It was one of the 'garden rooms', which should be more accurately described as 'car park rooms', and not in the main hotel so was obviously going to be a different set up. However, we were not prepared for the tatty, pokey and dated pre-fab that awaited us. Apparently these rooms are due a refurb in January, but you might as well be staying in a run-down Travel Tavern for all the charm and character they offer. We felt compelled to complain and the manager was very understanding and accommodating, offering us a discounted rate as he could not move us elsewhere. It is annoying when old, character hotels provide these shabby, alternative extension rooms as they really are trading on the main building's architecture and charm. I know you get what you pay for, but this was just taking the mickey! Overall, I felt the hotel is resting on its laurels somewhat at the moment. Fantastic breakfast though.
Review of Southwold by Joe on March 29th, 2007