It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

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Reviews of Full Moon, Frome

Best rates for a Local Hotel

Review by Mrs Paul on 21st May, 2009

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Very disappointing did not live up to expectations. We booked a double room, which was 82.50 for the night including breakfast. This turned out to be in the annexe, not mentioned during booking process. Annex was up an unlit ramp on the other side of the car park from the main building wiht no cover against the weather. Room itself was very clean, but very pokey - only around 8 foot wide by 10 long. The bed was so tight for space it could only be accessed from one side. The bathroom was also very small, the shower was 2ft square. The only lights were two bedside lamps. It did have a good cupboard for clothes. I looked for another pillow, there was none nor any extra blankets in the cupboard and it took them 45 minutes to find another pillow for me. We booked in for dinner in the main building. On entering we found a warren of small rooms, no separate restaurant. No one to greet or seat us. We had to seat ourselves and find a waitress to take our order. No plates for bread, had to eat it off the bare wooden table top (no cloths). The bar and restuarant staff were very helpful but food was basic, small portions and not very interesting. No wifi connection as promised in literature. Finally when we checked out we were presented with a bill for room plus a single cost written on it in pen, for the evening meal, no itemised costs, no copy of the order nothing. No sign either of the owner or I would have explained some of my concerns to him. My husband said he felt it was a b and b masquerading as a country inn and 55 would have been a fairer price. He said the dinner was shambolic and the room too small.

Date visited: February 2009

Review by Tim on 16th December, 2008

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Good Points: Relaxing pool, excellent food, excellent beer and wine, friendly staff, friendly pub cat, warm wood burning stove Bad Points: None General review: A very welcome break. All the staff were so kind and polite and helpful.

Date visited: 2008-12-16

Review by Amy on 24th August, 2008

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Good Points: excellent food in restaurant

Date visited: 2008-08-24

Review by Anonymous on 18th June, 2008

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Good Points: Friendly staff. Clean room with a lovely view - especially pleased to see The White Horse from the window. The food in the restaurant was very good. Bad Points: Room was quite small and I was disappointed not to have a bath. General review: Really enjoyable experience - very relaxing.

Date visited: 2008-06-18

Review by David Leah on 18th February, 2007

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Our first impression was of a quaint village inn. We parked and walked to the bar (1615hrs). We were given a key to a room and told to drive up the path to a cottage. On entering the cottage all was dark. We found the lights and after trying the keys with every door finally found our room. Door numbers were very difficult to find. The room was small and 'tired'. Furniture very good but bathroom small. Food in evening was excellant although service friendly it was amateurish. Breakfast in the morning was adequate only. The experience was not good value. We will not stay their again.

Date visited: 14th February 2007

Review by Elaine, Newark on 5th September, 2006

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Good Points: Lovely room clean spacious and quiet Bad Points: shower didnt work and swimming pool needs attention General Review: On the whole really enjoyed my stay, staff were helpful and the area is charming.

Date visited: 2006-09-05

Review by Anonymous

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Young couple,Small friendly hotel with excellent dinner!

Date visited: 02/01/2005

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