It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

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Reviews of Gateway To York, York

Best rates for a Local Hotel

Review by Ellen, Morpeth on 5th May, 2006

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Good Points: Good sized family room, very clean. Staff very friendly and welcoming also very attentive. Staff attitude very positive and went out of their way to help. Bread rolls at dinner were superb - homemade. Bad Points: Nothing - all very good General Review: An excellent experience, will stay again when visiting the area.

Date visited: 2006-05-05

Review by gm on 6th March, 2006

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Avoid this hotel. A special family weekend ruined by innefficiency and broken promises. Booked four rooms through the internet, paid in advance. However they insisted we paid again on departure, only to agree they had made a mistake two days later. 7 weeks later I am still waiting for the substantial refund they have agreed I am entitled to, despite every phone call being met with a promise to send a payment asap. Disappointing attitude to the fact that we were also charged 96 more via the internet than the actual charges in the Hotel. They do not accept that the Hotel should update its advertsied charges with special offers etc and say that has nothing to do with them. Such a disappointment. I would never recommend this hotel to anyone.

Date visited: January 2006

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