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Reviews of Crossroads Inn, East Barkwith

Best rates for a Local Hotel

Review by Dougie Brown on 28th December, 2012

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This has been a good pub in a good village for many years. It's changed hands several times over the last 15 years, and is now run by the owner who is - for unfathomable reasons known only to herself - hell-bent on upsetting and ostracising her customers, despite their being her bill-payers. We've eaten there a few times this year in the hope that it would have become a little warmer towards customers. I made a booking in person three weeks in advance of my wife's 60th birthday, for 14 friends and family. I requested the small dining room off the bar, with the fire. This was written in the diary. I dropped in on the afternoon of the event to to finalise seating arrangement, and the owner's first words were, Her: "Well, if it's for 14, you'll not be using the room." Me: "The booking's been made for 3 weeks though for the room." Her: "I've tried calling you this afternoon 3 times to say that we can only seat 12" Me: "Oh - what number did you dial?" Her: "" Me: "Ah, we've been out. Well, how can we resolve this?" Her: "You can sit somewhere else" Me: "But we specifically asked for the room. It's nicer, and there's plenty room as far as we're concerned." Her: "Look, this is my restaurant and I know how to run it." Me: "Is it a fire regs or health & safety thing? If so, I can't argue. If not, I know it's your restaurant, but we'll be fine." Her: "I'm not about to rearrange the tables. Anyway, I wouldn't be using these tables anyway." Me: OK, so what tables would you be using?" Her: "Whichever ones I decide" Me: "Look, it's a special birthday celebration and I don't want to fall out with you over this. We'll definitely fit in here without any problems." Her: "Huh. Well, it's up to you then." Me: "OK then, we'll be in the room. Can I confirm the fire will be on, as I asked when I booked?" Her: "Yes, the fire will be on. Yes, you can squash yourselves in the room if that's what you want to do." After driving home very upset and reflecting, I cancelled the booking after explaining my reasons, and the response was, "OK, fine." Ask virtually anyone in East Barkwith how welcoming they find the Crossroads under this management, and they will tell the same story. Good food, reasonable ales, snotty attitude. This is our first-hand experience, and is an honest account. Needless to say, they've lost not only our goodwill and our business, but that of at least ten other local good people. Happily, another pub/restaurant were very glad to accommodate us at 3 hours' notice. We'll not be back here.

Date visited: 28/12/2012

Review by beerdog on 24th August, 2010

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A lovely pub that has been re-furbished without ruining it's character. The landlord and Landlady were very friendly and cheerful. Most importantly it was a good pint of real ale

Date visited: 14/06/2010

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