It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

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Reviews of Umbertos, Norwich

Best rates for a Local Hotel

Review by ddyer on 23rd March, 2010

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8 of had a meal on Saturday 27th March. The table was pre-booked. We didnt order any starters yet had to wait for more than an hour for the mains. There was no communication let alone an apology from staff. When we asked why it was taking so long, we were told that we had all ordered pizzas (it is an Italian!!) and there was only one pizza oven?? We asked for a round of drinks on the house; the waitress at first didnt understand our request, she then said she would speak to the manager; we didnt hear anything else from her. They then had the cheek to put 10% 'service' charge on the bill. I am all for supporting local businesses but they have now lost atleast 8 customers. Please do not go there.

Date visited: 27th March

Review by Albertr Cooper on 31st January, 2009

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Food up to standard,the service very slow,the bill for six 180 asked for a glass of tap water refused,will never return to this mean minded restaurant

Date visited: 31st Jan 2009

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