Reviews of Glen Usk Hotel, Llandrindod Wells
Review by Beryl Tatlock on 23rd August, 2010
Add your review Date visited: 21st Aug 2010
Travellend with a line dancing group of friends from Bury on a 2day Coach holiday River in the sky tour.
We had no comlaints, Service very good
Food well cooked a good choice menu. dinning room staff work hard to serve everyone and food hot and plentiful,
Rooms clean and beds comfortable,
everything worked! Even enjoyed the little man who played his accordian
for our evening entertainment, a refreshing change to bingo! The area is beautiful, and the coach driver did an excellent job manovering through the narrow streets, None of our party had any complaints, We will be back
Review by Julian on 18th December, 2008
Add your review Date visited: 2008-12-18
Good Points: Very friendly reception, pleasant staff
Bad Points: No telephone number on website
General review: Excellent value for money
Review by Anonymous on 1st September, 2008
Add your review Date visited: 2008-09-01
Good Points: All the staff are really helpful and very accommodating, providing excellent customer service.
Bad Points: The hotel could do with a face-lift - the floors are very creaky and the decor is outdated. The tables for 4 in the dining room are very small and, in my opinion, should only be for 2 - larger tables needed.
General review: Overall, it was a pleasant stay and, whilst there is nothing wrong with the hotel and it provides good value for money, it could do with a little updating. The customer service of all the staff is excellent.
Review by Roger on 28th April, 2008
Add your review Date visited: 2008-04-28
Good Points: Reasonably priced, staff friendly and efficient. Good location
Bad Points: Furnishings shabby and worn. Radio not woking well
General review: Very good value for money. Friendly staff and good location. The room could do with rececoration and new furnishings bt at the price I'm not complaining.
Review by Anonymous on 24th November, 2007
Add your review Date visited: 2007-11-24
Good Points: cheap and very friendly
Bad Points: poor signage to locate hotel,name covered by scaffolding, had to ask member of public where it was....not easy at 1am.
General review: perfectly acceptable for the money and I will stay again
Review by S C Corbett on 23rd October, 2007
Add your review Date visited: 21 - 23 October, 2007
Two positive points: the bedroom was large and it was warm.
All the other points are negatives. There are too many to rehearse but here's a few.
The food was appalling and very similar to school meals in the 1950s. Most of the dinners seemed to be from a freezer or a tin. My wife had a piece of the plastic wrapping from the profiteroles in her dish.
The bed was short and was made up with light brown blankets and sheets. There wasn't a duvet. If you want an impression of the bedroom furniture think of Eastern Europe in the early 1960s.
The decor was scruffy and grubby.
The public rooms were tired and starlingly old fashioned.
The service in restaurant was desperately poor. The young waiters meant well but hadn't a clue how to serve at table. For example when my cup was placed it was held at the rim by all five fingers. My glass was held similarly at the bar.
Overall I'd say this was by far the worst hotel I've stayed in during the last thirty years. How it manages to keep going is beyond me.
Review by ifor beenthere on 5th June, 2007
Add your review Date visited: 1st june 2007
I stayed at the Glen Usk with aparty of 30+ people and the hotel was first class.
The staff was a mixture of local and European - all spoke perfectly good English and were polite and helpful at all times.
The food in the restaurant was excellent with a large choice and quickly served.
The accommodation was traditional and very comfortable.
An excellent base for visiting the area.
DO NOT BE PUT OFF BY THE NEGATIVE REVIEWS ON THIS SITE.
Review by David Wragg on 2nd July, 2006
Add your review Date visited: 24/06/06 - 29/06/06
My wife and I stayed at the Glen Usk Hotel with a coach party, on arrival the hotel looks very unappealing with crumbling ironwork and a neglected front area. Inside our impression was that it was dirty, neglected and badly in need of refurbishment, the seats in the bar and lounge area were dirty, shabby and covered in greasy wear marks.
Our room had peeling wallpaper and an ominous jagged crack which ran from floor to ceiling adjacent to the bay window giving one the impression that the the bay window was falling away from the building.
The food that was served during our stay was in our opinion of generally poor quality and not very palatable and portion sizes were meagre.
The dining room was staffed with a number of girls who came from mainland europe, they struggled with english and were constantly shouted at, bullied and humiliated in front of the guests in the dining room, we found this behaviour totally unacceptable and extremely embarrassing.
Our overall impression was that the hotel was badly neglected and desperately in need of refurbishment and I certainly couldn't recommend it as a place to stay.
Review by Anonymous on 30th June, 2006
Add your review Date visited: 2006-06-30
Good Points: A very spacious room that was well maintained
Bad Points: Nothing
General Review: I was very happy with my stay and would not hesitate to book there again.
Review by Anonymous on 13th June, 2006
Add your review Date visited: 2006-06-13
Good Points: Very spacious bedroom with en-suite facilities. Spacious lounge areas
Bad Points: Cosmetically the room needed updating
General Review: The hotel was better than my expectations. I knew the parking was limited, and sometimes it was difficult. However, the staff were very helpful in this respect. It was chosen for convenience to the County Hall and Public Record Office. The staff were very welcoming and efficient.
Review by Anonymous on 13th June, 2006
Add your review Date visited: 2006-06-13
Good Points: bedroon overlooked gardens and hotel was central
Bad Points: my duaghter found her room very noisy as there were people drinking on the hotel verandah until the early hours of the morning
Review by S.G.Collins on 20th March, 2006
Add your review Date visited: 15th March 2006
Received a warm welcome from the freindly staff,we had a very comfortable double room which overlooked the gardens.The dining room was very comfortable and offered a Table-Hote menu with an excellent variety to choose from together with a moderately priced wine list.
Review by K Bailey on 16th October, 2005
Add your review Date visited: Friday 14 October
We picked this hotel from a list we recieved from sky television, to say we were disappointed would be a total understatement.The picture on the internet is utterly misleading. The hotel is so scruffy both the outside and the inside. The room that we were allocated was on 2nd floor had a sloping floor with a large gap the the main door. The toilet system sound as if a boeing 747 was landing.The bed was so uncomfortable that we had very little sleep. We checked in at about 8.30pm on friday and checked out at 8.30am Saturday morning even though we had a two night voucher given to us by sky. We would not recommend any self respecting person to stay at this hovel.
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