Reviews of Brocklebank Health Centre, Wandsworth
Review by carol king on 22nd June, 2011
Add your review Date visited: 22/06/2011
I have been a patient at the brocklebank for many years and have also found the all the staff at great help .The doctors have always been the best and always been there to help me through some tough times,I feel very like to have such a great health centre .
Review by H Benet on 22nd December, 2009
Add your review Date visited: 27/08/90
I have been with Brocklebank for a few months, and in December changed to a new Doctor.
As a nurse and having worked as a medical secretary/reception, I understand the pressure to get people seen on time, work with allied health professionals etc. I worked at a very busy prestigous hospital in London and managed to do it efficiently and cheerfully. Sadly, it seems to lack in our healthcare industry.
I have never been seen on time (remotely) with 2 last visits taking 45 minutes to be seen. Being pregnant and with a toddler makes this all the more harder than just waiting that long in a cold, clinical room when you feel unwell. There is no facility for children to play, although this is a huge clinic with many new mums, pregnant mums and children and elderly using the clinic. The receptionists have NEVER been friendly, I haven't had one professional, friendly, on time, making an effort scenario with anyone in the customer service (reception) which is disappointing. There are no magazines and so the 1/2 hour to 1 hour waits are tedious. The line for checking yourself in is often 3-5 people long.
I have visited about 6-7 times before I changed to another doctor. In this time I went for myself, and my toddler. I didn't have a positive experience once. However, the doctors are brilliant. I have 2 main doctors I see but have seen 2 others. Only 1 of them dismissed me with futile info like go home and rest, drink water etc when he should have given me more (3 weeks later I was back, still ill and saw my normal doctor who said I should have had attention earlier)
So the GP's are good, pity about the rest of the clinic
Review by alice clark on 6th April, 2009
Add your review Date visited: 06.04.09
I am so impressed with this surgery, I always receive fantastic care and a sympathetic ear. Today was no different, in fact the doctor had a particularly good bedside manner.
Given some of the negative feedback I hear from friends and family about their local GP surgeries I consider myself very lucky to have found such a good one.
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