Reviews of Royal Oak Hotel, Leominster
Review by dave p on 29th October, 2007
Add your review Date visited: October 2007
Due to a lot of travelling for work purposes, I have been staying at a range of 3/5star hotels up and down the country for the past 5months.
Thus, I can safely guarantee that this is absolutely the WORST HOTEL I have had the misfortune to stay at. On the one occasion I have stayed at the Royal Oak a whole series of events occurred: There was no hot water for three consecutive days, thus we had to stay at an alternative hotel, where we had to fork out more money for accommodation, there was no house keeping for two days and there isn't a member of staff ever at the reception desk. Even the corridor that my room was situated on did not have any lighting (the light bulbs had gone!) AND when I checked in, I was led to a room which hadn't even been made up by housekeeping and had to switch rooms.
The "management" of this hotel is an absolute shambles - today at check-in the so called "Manager" of the hotel refused to let myself and a senior lady check in at 11am (which we had previously been advised by a member of staff at 9am) and yelled at us and thought that the best possible service he could provide his guests was to raise his voice and yell "Well don't stay here then - check out. Goodbye!".
So how they can boast on their website:
"..treated as a 'guest' rather than a 'room number'..." is beyond me.
Take heed - stay at this hotel at your own risk!
Review by kev on 24th October, 2007
Add your review Date visited: 01-05-07---16-10-07
We had the unfortunate experience of having to stay in this hotel because of a lack of hotel accomadation in the area catering for traveling contract workers.At the time we negosiated a fair tarrif with the manager, bearing in mind that we were to stay resident for some 5 months, and at times ther was 12 of us resident.below is a list of some of the faults with the establishment- 1 Managment rude and abusive 2 Toilets insanitary and cisterns hanging off walls 3 Little if any hot water for washing 4 electric heaters hanging off walls in bedrooms 5 Bedrooms not cleaned from one week to the next 6 Carpets thread bear and filthy 7 When breakfast available, lack of basic items ie beans, mushrooms, orange juice, milk,ect 8 Evening food when available poor quality and inedible 9 Alcoholic beverages of little choice and availability The above is not an exhaustive list,but i think anyone will get the picture that we are painting,most of the above stems from poor managment, basic skills such as stock taking are non exsistant ,the managment take great delight in abusing the bar facilities and playing on the fruit machines in plain view and hear shot of the residents, majority of there stake comes from skimming off the internet cafe fees. The managment seem to be hell bent on some sort of vendetta against all other places of entertainment and accomadation,up to the point of banning staff from frequenting the other said establishments and sacking them for non complience,if a resident is known to have frequented such an establishment they have been requested to leave the hotel forthwith, and not in such a polite manner!!! The main public area is dull and dismall with a mix of cheap b+q type lighting,the whole place has an aroma of burnt wood,probably due to the fact that the chimneys constantly throw out large plums of smoke into the public areas.The furniture is ancient to say the least most is rickty and falling apart,it has obviously been used in a wood working factory at some point because most is covered in saw cuts and paint. On several occasions we have witnessed residents and members of the general public raise ligitament complaints about the service and food supplied, only to be verbally abused by the managment upon recipt of the complaint,an example of such an occurence was when a member of the public was served a portion of lasagna which was firstly cold,second covered in food wrapping and thirdy there was a date label still attached to the food item,after the complaint the person was abused verbally and left the establishment. Upon reflection I can honestly say that this so called hotel does not even come up to Basil Faulty standard,we would prefer to stay in the back of a transit van rather than be forced to frequent this establishment again,if you ever find yourself in the unenveable situation of having to stay in The Royal Oak hotel, please add your comments to this site.one point on closing take your own salt and pepper they never have any in this hotel
Date visited: 01-05-07 to 12-10-07
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