Reviews of Estoril Hotel, Penzance
Review by David Easton on 14th May, 2007
Add your review Date visited: 20th February 2006
Possibly a contender for the worst hotel in britain. Greeted by a scruffy young man in shorts and in dingy smelly reception area. He said that he could find no trace of our booking and attempted to charge us a higher rate.The room had not been cleaned and thje the floor was copvered in food debris. The furniture was from steptoe ans son but the final straw was a toilet that was covered in dried urine. We left at this point however they still had the nerve to charge us the full rate for a room we did not use. They have also failed to reply tony communication from us.STAY AT YOUR PERIL
Review by Iain Ritson on 29th September, 2006
Add your review Date visited: 4th Aug 06
Having reviewed the website and spoken to the owner on two occasions we were really looking forward to staying at the Estoril Hotel.
However, starting with the barely lukewarm welcome (no eye contact, no smile, couldn’t even be bothered to offer to help my wife with her
suitcase), thing got worse.
Horrid little room, terrible old mattress on bed, wall paper falling off the wall, furniture that had been repaired with selotape !! and unbelievable, no shower. This left us with only a very slow filling bath with tepid water that was the colour of rust. My wife actually refused to wash in it.
When confronted, the owner's response was one of indifference, immediately threatening me with 100% cancellation charges should we leave early, safe in the knowledge that we were unlikely to find anywhere else at such short notice, as he took pleasure in pointing out.
Interestingly enough the web site says "excellent standards of accommodation, you will find tasteful furnishings and a warm and friendly atmosphere.". Nothing could be further from the truth.
As a frequent business traveller both in the UK and abroad I am quite used to varying degrees of accommodate standards, however the Estoril Hotel is a classic example of somewhere with not enough competition, they don’t have to try hard as Penzance is very popular, so they don’t.
We tried the breakfast once, food average, cutlery dirty, staff surly. It felt like they were doing us a favour by serving us.
I would absolutely not recommend anyone staying here. This sort of establishment gives UK B&B's a bad name.
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